Seller Guide · March 15, 2024
How to Share LBC Tracking With Customers
A quick workflow for sellers and businesses that want to send LBC tracking updates clearly to customers.
By LBC Tracking Team
Why sharing tracking properly matters
Customers feel more confident when they receive the correct tracking number quickly and know what kind of updates to expect. Clear shipment communication also reduces repetitive support questions.
Best time to send tracking
Send the tracking number after the parcel has actually been accepted by LBC and the shipment receipt is confirmed. That avoids confusion caused by draft labels or internal order references.
Good message format
Include:
- Tracking number
- Date shipped
- Courier name
- Basic delivery expectation
What not to do
- Do not send the wrong number copied from another order.
- Do not share only an internal order ID.
- Do not promise an exact delivery date unless you can verify it.
Good follow-up habit
If tracking later shows a failed delivery attempt, message the customer before they message you. That keeps the conversation proactive and shows that you are monitoring the shipment.
Summary
Sharing LBC tracking is not just about sending a number. It is about giving customers the right reference at the right time with realistic expectations.