LBC Express Contact Number & Customer Service Guide
All LBC Express contact numbers, email addresses, social media channels, and customer service hours. How to call, email, chat, and file complaints with LBC Express Philippines.
All LBC Express Contact Numbers
Metro Manila Hotline
The primary LBC Express phone number for Metro Manila callers is 8-585-999. This connects to the LBC customer service center for tracking inquiries, delivery issues, complaints, and general questions. Available Monday through Saturday, 8:00 AM to 5:00 PM.
Provincial Toll-Free Number
Provincial callers can use the LBC Express toll-free number: 1-800-10-8585999. This number is free from all PLDT landlines and some Smart/Globe networks. It connects to the same customer service center as the Metro Manila hotline.
International Hotlines
| Country | Hotline |
|---|---|
| USA (Toll-Free) | +1-800-338-5424 |
| Canada | Contact nearest LBC Canada branch |
| UAE / Middle East | Contact nearest LBC branch |
| UK | Contact nearest LBC UK branch |
| Singapore | Contact nearest LBC Singapore branch |
See LBC International Branches for all branch contact numbers worldwide.
LBC Express Email Address
Email LBC Express customer care at customercare@lbcexpress.com. Include your tracking number, full name, contact number, and a detailed description of your issue. Response time is typically 24–48 business hours. For urgent issues, calling the hotline is faster.
LBC on WhatsApp, Viber & Messenger
- Facebook Messenger: facebook.com/LBCExpress — send a message for real-time chat support
- Twitter/X: @LBCExpress — tweet or DM for quick responses
- Instagram: @lbcexpress — DM for support
Social media channels often provide faster responses than email, especially during peak hours.
LBC Customer Service Hours (24/7?)
LBC Express customer service hours:
| Channel | Hours | Days |
|---|---|---|
| Phone (8-585-999) | 8:00 AM – 5:00 PM | Monday – Saturday |
| 24/7 (response in 24–48 hrs) | Monday – Saturday | |
| Facebook Messenger | Varies (often 8 AM – 8 PM) | Monday – Saturday |
| Website/App Tracking | 24/7 | Every day |
| Branch Walk-in | 8:00 AM – 6:00 PM | Monday – Saturday |
Check LBC Express Office Hours for branch-specific schedules and holiday closures.
How to File a Complaint
Have your LBC tracking number, receipt, photos of any damage, and a written description of the issue ready.
Call 8-585-999, email customercare@lbcexpress.com, or visit the nearest branch in person.
Request a complaint reference number. LBC processes complaints within 5–10 business days.
Use your reference number to follow up on the complaint resolution status.
How to Contact LBC for Tracking Issues
If your LBC tracking shows issues, contact customer service with:
- Your 13-digit LBC tracking number
- Date of shipment and origin branch
- Sender and receiver names
- Description of the tracking problem
For common tracking problems and self-service solutions, see our LBC Tracking Troubleshooting guide. Find the nearest branch using our LBC Branch Locator.
Frequently Asked Questions
The LBC Express hotline is 8-585-999 for Metro Manila and 1-800-10-8585999 (toll-free) for provincial callers. International callers can reach LBC USA at +1-800-338-5424.
The LBC Express phone hotline operates Monday–Saturday, 8:00 AM–5:00 PM. The LBC App and website tracking tools are available 24/7. Social media support may respond outside business hours.
File a complaint by calling 8-585-999, emailing customercare@lbcexpress.com, or visiting the nearest LBC branch with your receipt and valid ID. Include your tracking number, issue details, and photos if applicable.
LBC Express is available on Facebook Messenger at facebook.com/LBCExpress. For WhatsApp and Viber, check the official LBC Express website or app for the latest contact channels available in your region.
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