Tracking Help · March 28, 2024

What to Do If You Think Your LBC Package Is Lost

Follow these steps if your LBC shipment seems missing, delayed too long, or no longer matches normal tracking progress.

By LBC Tracking Team

First, confirm that it is actually unusual

Some parcels only appear lost because tracking updates are delayed or the route is slower than expected. Before assuming the worst, compare the current status with the shipment date and normal delivery window.

Warning signs to watch for

  1. Tracking has not changed for a long time.
  2. The package missed the expected delivery window by several days.
  3. The sender or receiver was told conflicting information.
  4. The parcel was marked delivered but never arrived.

Best first actions

  • Recheck the tracking number
  • Ask the sender for the receipt details
  • Confirm the full delivery address
  • Contact LBC with the shipment information

What information helps support

Prepare the tracking number, sender and receiver names, shipment date, origin branch if known, and a short summary of the issue. The clearer the timeline, the easier it is for support to investigate.

Stay coordinated

The sender often has an easier time following up because they created the shipment. If the receiver is the one noticing the issue first, both sides should stay in contact while LBC checks the case.

Final thought

Not every delayed package is lost, but unusual inactivity should be checked quickly. Early follow-up gives LBC the best chance to locate the shipment or explain what happened.