Shipping Help · April 11, 2024

LBC Return to Sender Process: Why It Happens

Learn why LBC shipments may be returned to the sender and what both sender and receiver can do to prevent it.

By LBC Tracking Team

What return to sender means

If an LBC shipment cannot be delivered or claimed, it may be routed back to the original sender. This is often shown in tracking after repeated delivery issues or an expired hold period.

Common reasons for return

  1. The address was incomplete or incorrect.
  2. The receiver could not be reached.
  3. Multiple delivery attempts failed.
  4. The parcel was not claimed from the branch in time.
  5. The sender requested cancellation or recall.

What the receiver can still do

If the package has not yet physically left the destination branch, there may still be time to contact LBC and ask whether the shipment can be released, redelivered, or held a bit longer. Results depend on branch processing stage.

What the sender should do

The sender should track the parcel closely once delivery problems appear. If the shipment is returning, the sender may need to wait for it to arrive back before arranging a resend.

How to reduce the risk

  • Double-check the full delivery address
  • Share an active phone number
  • Respond quickly after any failed attempt
  • Confirm pickup deadlines when branch claiming is involved

Final thought

Return to sender usually happens after preventable delivery issues. Fast communication between sender, receiver, and LBC gives the best chance of saving the shipment before it is sent back.